AstraZeneca is a global, science-led biopharmaceutical business with medicines used by millions of patients worldwide (revenue: $25bn in 2015). The Global Operations Quality team in AstraZeneca is responsible for reporting on the quality performance of Pharmaceutical manufacturing sites across the world, and ensuring the safety of medicines produced for patients. Peak was challenged to create a consolidated view of performance across all 26 manufacturing sites, ensuring trends can be identified and data-driven action taken to improve performance.
Solution and Challenges
Peak implemented a powerful solution that visualises the performance of KPIs across all manufacturing sites, reducing the manual effort required to collate and interpret data by the Global Operations Quality team and allowing them to focus on implementing operational improvements.
During the initial analysis, it was quickly understood that data was held in multiple locations and formats, and definitions of KPIs were inconsistent. This meant that the design and build of an efficient transformation layer (ETL), which catered for changing data and formats, was key to the success of the final application. Further, designing an engaging user interface to visualise the KPIs was also crucial, allowing users to easily interpret a complex data set.
The Global Quality team is now using the application to provide the required data for audit purposes, highlighting performance trends and driving opportunities to make improvements to the overall quality performance of the business, and ultimately safeguarding the welfare of patients.
“Working with Peak was exceptionally straightforward. From the outset, they sought to understand the business drivers behind the KPIs that were being reported and built an application that exceeded our expectations.
“We are now able to easily understand business performance for all 26 global manufacturing sites through a visually impressive, intuitive dashboard that offers users both a summary view and the ability to drill into the data required for reporting and making improvement recommendations. I wouldn’t hesitate in recommending Peak – they have unlocked the value in our data and made understanding it easy.”
Global Quality Lead @ AstraZeneca